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COVID-19 Our Response

3rd March 2022
FREE rapid antigen tests now available for home testing.

Rapid antigen tests can be ordered through a new website and picked up from a collection site.

If you are symptomatic or a Household Contact, you can now order rapid antigen tests (RATs) through the newly launched RAT requester website. 

Click here to Request a RAT

For more information go to:


03/03/2022 All of New Zealand is in the traffic light system: RED, we need to take action to protect our vulnerable communities and our health system from COVID-19.

Learn what we all need to do.

Key Points when in the traffic light system - RED:
  • Red is not a lockdown, but there are restrictions to slow the spread of COVID-19.
  • You will always be able to access basic needs services, such as food and healthcare.
  • You can travel anywhere in New Zealand for any reason, and see friends and whānau. 
  • You must wear a face mask on flights, public transport, and taxis, in retail shops and public venues, and in health and education facilities.
  • With My Vaccine Pass, most parts of life continue as usual. You can visit cafes and bars, attend gatherings and events, and go to the hairdresser and gym. There are capacity limits and distancing requirements at some venues.
  • Without My Vaccine Pass, there are restrictions.
  • Workplaces and schools are open.
  • Keep scanning QR codes and recordkeeping wherever you go.
  • Keep physically distanced wherever possible.
  • If you have cold, flu or COVID-19 symptoms, isolate immediately and call Healthline for advice.
Please check for updates and further information.
Unite against COVID19-699 GRG Grandparents Raising Grandchildren Trust NZ is an Essential Service under the Ministry of Social Development’s category of Social Services.

Our National Support Office continues to operate with all our Outreach and Advocacy staff working remotely from home.
If you need support, information, advice, advocacy and guidance at this time please contact us on our free 0800 GRANDS (0800 472 637) helpline service which is available from Monday to Friday, 9am to 2pm.  You can also email us or make contact through our Contact Us page or through our Facebook messenger service at 

Our Outreach and Advocacy Team is able to assist you and a direct referral to one of our advocates can be made via our 0800 GRANDS (0800 472 637) helpline service.

On the following pages, we have collated some helpful information to address some frequently asked questions and to provide links to other websites or organisations that can help you.  We have also collated a helpful list of links in the attached document.



  • Regular Healthline - 0800 611 116 for health advice and information, anytime, 24 hours a day, 7 days a week.
  • 1737 – Free call or text 1737 any time for support from a trained counsellor.
  • Lifeline – 0800 543 354 or free text 4357 (HELP)
  • Youthline – 0800 376 633 or free text 234
  • 0800 Whats Up? - is Barnardos’ helpline for tamariki and rangatahi in Aotearoa. It’s available free  nationwide, for children and teenagers to call or chat online with one of their counsellors. Call 0800 942 8787 or Chat with them online

Other Links to Help at this Time:

Support for Children and Young People in Foster Care, Oranga Tamariki Care, Whanau or Grandparent Care
  • Voyce Whakarongo Mai - Connects children and young people in care with advocates and trusted adults to help them have their say. During the VOYCE’s phone line is open and their Kaiwhakamana are following up advocacy requests via phone and online. VOYCE – Whakarongo Mai is also continuing its outreach to caregivers and children in care via phone and preparing a steady stream of virtual tuhono connection events to keep tamariki and rangatahi atawhai engaged and occupied at home. Call 0800 4VOYCE (0800 486 923)

NOTE: The New Zealand Government also posts official information on its dedicated COVID-19 website which is updated regularly.  


To understand what each level means, see the Government's COVID-19 page on each Alert Level.

Information for Iwi, Hapu, Whanau Maori, Pacific and other communities and translations into other languages can also be found at:

Please stay safe and keep yourselves and your whanau well at home. 

Kia kaha!

From us all at GRG


About us 

Grandparents Raising GrandchildrenTM Trust NZ (GRG) is a registered Charitable Trust operating throughout New Zealand providing support services to grandparents who are raising their grandchildren on a full-time basis. Our vision is for a community where grandparents raising grandchildren are empowered to provide a safe, secure and nurturing home for their grandchildren.

Charities Commission Registration CC20205

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Te tautoko i nga tupuna, mokopuna me te whanau.
Te awhina ia ratou ki te whakatutuki i nga putanga
pai i roto i to raatau oranga.
Supporting grandparents, grandchildren and whanau
to achieve positive outcomes in their lives.  



Contact us

Member Support 
Outside Auckland Freephone
0800 472 637      

Auckland Landline or Mobile Phone Callers
(09) 418 3753 

National Support Office
9:00am - 2:00pm
09 418 3753

PO Box 34-892
Auckland 0746
New Zealand

Email GRG Office

Mitre 10 Community of the Year 2013

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