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                               For Auckland call us on 09 4183753 or outside Auckland  0800 472 637

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COVID-19 Our Response

28/02/2021 Auckland is at Alert Level 3 as of 6:00am on Sunday 28 February 2021 for 7 days unless otherwise advised by the Government. 

The rest of New Zealand is at Alert Level 2.

Please check for updates and further information.
Unite against COVID19-699 GRG Grandparents Raising Grandchildren Trust NZ is an Essential Service under the Ministry of Social Development’s category of Social Services.

Our National Support Office continues to operate with all our Outreach and Advocacy staff working remotely from home
If you need support, information, advice, advocacy and guidance at this time please contact us on our free 0800 GRANDS (0800 472 637) helpline service which is available from Monday to Friday, 9am to 2pm.  You can also email us or make contact through our Contact Us page or through our Facebook messenger service at 

Our Outreach and Advocacy Team is able to assist you and a direct referral to one of our advocates can be made via our 0800 GRANDS helpline.

On the following pages, we have collated some helpful information to address some frequently asked questions and to provide links to other websites or organisations that can help you.
  Childcare Options for Children Aged 0-14 years of Essential Workers

To ensure essential workers can access childcare if needed, the Government has agreed that a range of large licensed home-based service providers will provide additional support.
For more information please see the Ministry of Education's webpage here.

Civil Defence Emergency Management Assistance
  • For existing MSD clients or NZ residents needing financial support, please ring Work and Income on 0800 559 009
  • The Government helpline is available to help people who aren't sure who to talk to, on 0800 779 997
  • Foreign Nationals who do not qualify for other support can still access support through Civil Defence Groups by contacting them through the Government helpline on 0800 779 997
  • For those who need support to find short-term temporary accommodation due to COVID-19, please call MBIE's Temporary Accommodation Service to register on 0508 754 163
  • COVID-19 Healthline - 0800 358 5453
  • Regular Healthline - 0800 611 116 for health advice and information, anytime, 24 hours a day, 7 days a week.
  • 1737 – Free call or text 1737 any time for support from a trained counsellor.
  • Lifeline – 0800 543 354 or free text 4357 (HELP)
  • Youthline – 0800 376 633 or free text 234
  • Samaritans – 0800 726 666
  • 0800 Whats Up? - is Barnardos’ helpline for tamariki and rangatahi in Aotearoa. It’s available free  nationwide, for children and teenagers to call or chat online with one of their counsellors. Call 0800 942 8787 or Chat with them online

Other Links to Help at this Time: Support for Children and Young People in Foster Care, Oranga Tamariki Care, Whanau or Grandparent Care
  • Voyce Whakarongo Mai - Connects children and young people in care with advocates and trusted adults to help them have their say. During the VOYCE’s phone line is open and their Kaiwhakamana are following up advocacy requests via phone and online. VOYCE – Whakarongo Mai is also continuing its outreach to caregivers and children in care via phone and preparing a steady stream of virtual tuhono connection events to keep tamariki and rangatahi atawhai engaged and occupied at home. Call 0800 4VOYCE (0800 486 923)
  • 0800 Whats Up? - is Barnardos’ helpline for tamariki and rangatahi in Aotearoa. It’s available free  nationwide, for children and teenagers to call or chat online with one of their counsellors. Call 0800 942 8787 or Chat with them online
NOTE: The New Zealand Government also posts official information on its dedicated COVID-19 website which is updated daily.  

To understand what each level means, see the Government's COVID-19 page on each Alert Level.

This information is also available in the several languages which can be accessed here:
For the following languages in common usage in New Zealand, here are some quick links:
Please stay safe and keep yourselves and your whanau well at home. 

Kia kaha!

From us all at GRG


About us 

Grandparents Raising GrandchildrenTM Trust NZ (GRG) is a registered Charitable Trust operating throughout New Zealand providing support services to grandparents who are raising their grandchildren on a full-time basis. Our vision is for a community where grandparents raising grandchildren are empowered to provide a safe, secure and nurturing home for their grandchildren.

Charities Commission Registration CC20205

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Te tautoko i nga tupuna, mokopuna me te whanau.
Te awhina ia ratou ki te whakatutuki i nga putanga
pai i roto i to raatau oranga.
Supporting grandparents, grandchildren and whanau
to achieve positive outcomes in their lives.  



Contact us

Member Support 
Outside Auckland Freephone
0800 472 637      

Auckland Landline or Mobile Phone Callers
(09) 418 3753 

National Support Office
9:00am - 2:00pm
09 418 3753

PO Box 34-892
Auckland 0746
New Zealand

Email GRG Office

Mitre 10 Community of the Year 2013

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