GRG Member Services are available nationwide.
Our member support service includes, information, support, advice, outreach and advocacy via our 0800 GRANDS helpline nationally, as well as face to face meetings, counselling and support at family group conferences, family meetings and court appearances where possible. Further support is provided by our volunteer-led Support Groups held throughout New Zealand from Kaitaia in the North to Invercargill in the South.
You must be a member of Grandparents Raising Grandchildren Trust to utilise our Outreach and Advocacy services as this is a referral service.
Member Support - 0800 GRANDS - 0800 472 637
or for Auckland callers 09 418 3753
Our 0800 GRANDS helpline only enables us to accept calls from a landline. We know that many of our member caregivers no longer have a landline and the mobile phone costs of calling us on our landline is cost prohibitive for many.
To ensure you can get the help you need from our Member Support, Outreach and Advocacy Service, we have a text service.
Text for Support
TEXT your name to 027 398 0388
We will call you back. If your number is private please include that information in your text that too.
8 am to 2 pm (Monday to Friday)
(Available to all registered members by referral through our 0800 GRANDS helpline or via your local Support Group Coordinator)
Tricia was a member of GRG for over 10 years raising her grandchild who is now independent. She has extensive knowledge and experience of Work & Income, ACC, IRD and Disabilities Allowance matters and particularly the Unsupported Child Benefit.
Tricia can help if you are having problems with your income support or if you need specialist advice and an agent to advocate for you on your behalf..