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                               For Auckland call us on 09 4183753 or outside Auckland  0800 472 637
TEXT your name to GRG  for Support: 027 3980388  We will call you back 
                                            

 
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FAQs

This page has our most frequently asked questions. If you have a question that is not addressed here please email support@grg.org.nz or post your question on the discussion board. Click on any of these questions to find the answer.

If I have custody and guardianship can I get financial help to raise these children?
What if we do not have custody but are raising the children because parents can not or will not?
We are looking after our moko (grandchildren) because this is our culture, can we get the UCB?
Is the Unsupported Child Benefit asset tested?
The children are under Child Youth and Family custody but how do I support them financially?
I have been turned down by WINZ for Unsupported Child Benefit yet I have custody of my grandchild
My grandchild has special needs, can I get extra help?
I need some help with pre-school care, can I get help?
How do I get a Community Services card for my grandchild?
How do you get Legal Aid?
I have a home and low income, can I get legal aid?
If a caveat is placed upon my home when does it get paid back?
We are getting abusive phone calls from the parent, what can we do?
My daughter attacked me in the home on an access visit, what should I have done?
We are being intimidated down the road from supervised access by the parents?
How do we prove that we are being harassed by the parents?
The parents are arriving drugged up to the eyeballs to take the children out on their access, what should we do?
We have custody, no CYF involvement, and our P addicted daughter tells us she has been clean for 2 weeks and wants her child back. What should we do?
My grandchildren are acting up at school... Help!
Grandchild under CYF is displaying bizarre behaviour in the home?
I have noticed bruising on my grandchildren. My daughter is a solo Mum, what should I do?
I need some extra learning for myself in dealing with these children, where can I go?
I have 2 severely special needs children, and I need help?
What is the telephone number of CYF Call Centre?
We have under 5's whom are under the care of CYF. We, being older, have lost touch with today's teaching. Where can we get help?
Sadly my partner and I have decided to separate, probably due mostly to the stress in our role as GRGs. We have 3 grandchildren with us and they will be staying with me. Does he have to support them?
I am named on the Parenting Orders but my partner is not, I am wondering should I die would my partner automatically take over the children.
I am coming off the DPB, can I now get UCB? 

If I have custody and guardianship can I get financial help to raise these children?

Yes, it is called Unsupported Child's Benefit (UCB) available from WINZ. You will have to satisfy them that you have the children because of family breakdown. return to top

What if we do not have custody but are raising the children because parents can not or will not?

You can still apply for the UCB. WINZ will want proof of family breakdown and you must be going to look after the children for the next 12 months.

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We are looking after our Moko (grandchildren) because this is our culture, can we get the UCB?

No, if this is your wish to raise the grandchild because of your culture, you do so willingly. To qualify for the UCB you would need to demonstrate there has been a family breakdown and that you are caring for the child for more than 12 months.

Is the Unsupported Child Benefit asset tested?

No, it is not.

The Children are under Child Youth and Family custody but how do I support them financially?

Speak to your social worker about board payments and other extras.

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I have been turned down by WINZ for the Unsupported Child Benefit yet I have custody of my grandchild.

Ask for a review and the reasons why turned down. Phone the CAB and ask for the name of a WINZ advocate in your area.

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My grandchild has special needs, Can I get extra help?

Yes, get a letter from your Doctor and apply to WINZ for a "Disability Allowance". return to top

I need some help with pre-school care, can I get help?

In some cases. If you receive the UCB, then ask your WINZ case worker about the OSCAR programme.

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How do I get a Community Services card for my grandchild?

If you are on any kind of benefit from WINZ you will get this card. If in receipt of UCB then this should have happened automatically. return to top

How do you get Legal Aid?

You ask your lawyer to apply for you. You will have to pay the first $50.

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I have a home and low income, can I get legal aid?

Yes, provided you are under the required income, you can get Legal Aid but be warned they will place a caveat upon your home for this amount. 

If a caveat is placed upon my home when does it get paid back?

When the home is sold, or upon your death. 

We are getting abusive phone calls from the parent, what can we do?

Either change your phone number to a confidential one or get caller ID and vet the incoming calls.

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My daughter attacked me in the home on an access visit, what should I have done?

Phone the Police immediately and get them to notify your social worker if you have one. Press charges against her. Notify the lawyer for the child if you have one also. Notify CYF call centre if after hours or on weekend and ask them to record your phone call.

We are being intimidated down the road from supervised access by the parents?

Tell the Access Centre supervisor and ask them to contact your social worker. Drive with your doors locked. Tell Counsel for Child also.

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How do we prove that we are being harassed by the parents?

Diary note everything that happens giving time and date. Any witnesses get them to do the same. Notify social worker and Counsel for Child. return to top

The parents are arriving drugged up to the eyeballs to take the children out on their access, what should we do?

Under no circumstances let them go. Diary it and call CYF call centre immediately to notify them. Ask call centre to record your call. Then on the first working day notify your social worker and Counsel for child. return to top

We have custody, no CYF involvement, and our P addicted daughter tells us she has been clean for 2 weeks and wants her child back. What should we do?

Do not agree to this, it is far too soon. Ask your daughter to get drug test on a regular basis and then after a substantial period of time you will consider the request. Caution is needed here.

My grandchildren are acting up at school... Help!

Ask your School Principal to call in Special Education Services (SES) to get the children assessed.

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Grandchild under CYF is displaying bizarre behaviour in the home?

Talk to your social worker and ask her to get the child seen by Specialty Services, this will be at no cost to you.

I have noticed bruising on my grandchildren. My daughter is a solo Mum, what should I do?

Step in alongside her to see what you can do to help her out. It is not easy being a solo parent. Do everything in your power to help resolve the situation. If you meet opposition, as a last resort contact CYF. In these matters it is better if the family can resolve this as this will cause less friction later on. But sometimes CYF has to be the way to go especially if there is danger for the children and if drugs are involved.

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I need some training for myself in dealing with these children, where can I go?

Telephone your local CYF office and ask for the Caregiver Liaison Social Worker. They should be able to tell you about courses that are run by them for caregivers and you can attend these even if your grandchildren are not under CYF.

I have 2 severely special needs children, and I need help?

Telephone Disability Services, Wilson Home or Parent to Parent. All can help and if not will put you in touch with someone who can. return to top

What is the telephone number of CYF Call Centre?

0508 FAMILY or 0508 326 459

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We have under 5s who are under the care of CYF. We, being older, have lost touch with today's teaching. Where can we get help?
There are many parenting courses run throughout NZ: Barnardos, Plunket, The Parenting Place, Family Services. All should be able to steer you in the right direction. Or you can attend free caregiver courses run in NZ www.caregivertraining.org.nz
 
Sadly my partner and I have decided to separate, probably due mostly to the stress in our role as a GRG, we have 3 grandchildren with us and they will be staying with me. Does he have to support them?
It is our understanding that your partner would not need to support the 3 grandchildren. The parent(s) of these children should be paying Child Support to you or IRD if you are in receipt of Unsupported Child Benefit and this will continue after you separate. Unless of course, the children have been adopted, by you both. return to top
 
I am named on the Parenting Orders but my partner is not, I am wondering should I die would my partner automatically take over the children?
Not necessarily so, the parent/s could use this opportunity to go back to Court and go for custody/parenting Orders. Therefore it would be would be wise to speak to a Family Court Lawyer about this situation. You have the opportunity to do Testimonial Guardianship in your will naming your partner, but this also could possibly be contested.

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I am coming off the DPB, can I now get UCB?
Yes you should be able to, talk to your W & I case manger beforehand so this all falls into place at the same time.


If you are unsure of anything of a legal nature you should consult a Family Court Lawyer or make an appointment with your Local Community Law Office and arrange a 20 minute free consultation for advice.
 

About us 

 
GRG is a registered Charitable Trust operating throughout New Zealand providing support services to grandparents who are raising their grandchildren on a full-time basis. Our vision is for a community where grandparents raising grandchildren are empowered to provide a safe, secure and nurturing home for their grandchildren.

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Te tautoko i nga tupuna, mokopuna me te whanau.
Te awhina ia ratou ki te whakatutuki i nga putanga
pai i roto i to raatau oranga.
Supporting grandparents, grandchildren and whanau
to achieve positive outcomes in their lives.  

 

 

Contact us

Member Support 
Outside Auckland Freephone
0800 472 637      
0800 GRANDS

TEXT your name to GRG  for Support:
027 3980388 
We will call you back

Auckland Landline or Mobile Phone Callers
(09) 418 3753 
 or
(09) 480 6530
 

 
Trust Head Office
9:00am - 2:00pm
09 418 3753

PO Box 34-892
Birkenhead,
Auckland 0742
New Zealand

Email GRG Office


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